Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our Online Service, Monday to Friday from 8am to 4pm. We will respond within 4 hours during opening times
- phone us on 0191 567 9179, Monday to Friday from 8am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our Online Service, Monday to Friday 8am to 4pm. We will respond within 4 hours during opening times
- phone us on 0191 567 9179, Monday to Friday from 8am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system
- phone us on 0191 567 9179, Monday to Friday from 8am to 6.00pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Making the most of your appointment – How you can help
Make notes of any questions or concerns you might have before your appointment so you can make sure you inform the doctor of all relevant details.
Wear loose clothing to make it easier for you to have your blood pressure checked. Chest examination or feet examined, etc.
If you are concerned about not understanding or remembering something from your appointment you can bring someone with you – someone with whom you are happy to share your medical information.
Feel free to ask questions. Ask doctor or nurse to explain or write it down if it is not clear what you are being told.
Be direct. You may have a problem that is embarrassing or difficult for you to talk about. Do not leave it till the end. Remember these problems are probably common to your doctor.
If you are prescribed medication, be sure you are happy as to why it has been prescribed, how it works and how long you have to take it. You can also ask the pharmacist about your medication queries.
If you taking any medication please bring them with you. Bring with you any other medications you are taking not prescribed by your doctor, such as from health food shops, etc.